Betterbugs for Customer Support

Resolve Support tickets without back-and-forth

One link. All the context. First reply resolutions

Works with your stack

Use Cases

Built for the moments that stall tickets.

Easy to show, quick to fix.

Hard-to-explain bugs

Customer capture

Less email ping pong

Browser-specific issues

Auto logs + network

Pinpoints cause

Escalations

Faster clarity

More first-reply closures

Two Core Flows

Two ways to capture clarity and context.

You Devs get full Context either way.

Incoming (customer)

Share secure capture link
Customer records once
Steps + logs + visuals

Outgoing (agent)

1-click record
Auto console/network/device
1-click handoff to engineering

How it works for support

From Report to Resolution in four Steps

Trigger, record, send to your tracker, and close. No process rewrites.

Trigger

Trigger capture (macro/link)

Record

Customer/Agent records

Transfer

1-click ticket → Jira/Linear/Asana

Close

Engineer debugs. Support closes

All the context. Zero chase.

Everything engineers need in one click.

Everything from screen to stack, packaged for instant reproducibility.

URLDevice & BrowserViewportsConsole LogsRegex RedactionsSSO/AuditNetwork RequestsScreenshots/Videos

Built for Support Outcomes

Your Support KPIs move the right way.

Faster, fewer, sooner - minutes back to agents.

Time-to-Resolution

First-Reply Closures

CSAT

Agent Time Saved

0min/day

Testimonials

Trusted by teams who ship.

Faster fixes. Less ping-pong. Happier customers.

BetterBugs has helped us reach new productivity levels. We have been saving massive time using it.

Dhruv Patel

Founder at Saleshandy

Using BetterBugs has trimmed down our dependency on complex and messy ways to point out errors.

Uri Sevilla

CTO at Nevvon

Use BetterBugs to provide precise ways to inform QA and developers about bugs. This reduces the number of tickets and requests you need to handle.

Kristi Doughty

Director of Quality assurance at Plooto

FAQs

Frequently asked questions

We've compiled the most important information to help you get the most out of your experience. Can't find what you're looking for? Contact us on support@betterbugs.io.

No installation required. Nothing to download, Nothing to set up. Your customers just click, record, report and go.

Yes. BetterBugs works alongside your helpdesk and ticketing tools with simple links and macros so your current workflows stay intact.

You control what is captured. Sensitive values can be excluded or redacted using rules, and sessions are scoped to your domain only.

Create an engineering-ready ticket in one click to Jira, Linear, or Asana with steps, logs, network, device, and visuals attached.

We follow security best practices, offer SSO options, and provide audit-friendly logs. Contact us on support@betterbugs.io for details.