Betterbugs Privacy Policy

Privacy Policy for Betterbugs Chrome Extension

Effective Date: 16th Aug 2023

Thank you for using the Betterbugs Chrome Extension (the "Extension"). This Privacy Policy outlines how we collect, use, and protect your data when you use the Extension. By using the Extension, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Captured Data:

With your explicit permission, the Extension captures the following data to assist in identifying and addressing software bugs:

• Screenshots and Videos: The Extension captures screenshots and records videos of your browser window and its contents, including web pages and interactions.
• Network Logs: The Extension may collect network logs to help diagnose and resolve technical issues by analyzing network requests and responses.
• Console Logs: Console logs provide insights into errors, warnings, and messages generated by the web pages you visit. The Extension may collect these logs to assist in troubleshooting.
• System Information: The Extension may collect system-related information such as browser version, operating system, and device information to better understand potential compatibility issues.
• Audio/Video Recording: The Extension may record audio and video with your explicit permission to assist in capturing bugs that are related to multimedia content.

2. Use of Collected Data

The collected data is used for the following purposes:

• Bug Identification and Resolution: The captured data, including screenshots, videos, logs, and system information, is used to identify and address software bugs, glitches, and compatibility issues.
• User Support: The captured data may be used to provide technical support and assistance in resolving issues that you encounter while using the Extension.
• Product Improvement: We may use aggregated, anonymized data for the purpose of improving the functionality, usability, and performance of the Extension.

3. Data Security and Storage

We are committed to safeguarding your data and take appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction.

• Local Storage: Captured data may be temporarily stored locally within the Browser to facilitate bug reporting and resolution.
• Encryption: We use encryption technologies to secure data transmission and storage.

Data captured by the Betterbugs Chrome Extension is subject to careful storage and deletion procedures. Your data will be deleted under the following circumstances:

• Withdrawal of Consent: If you decide to withdraw your consent for data collection and processing, or if the data are no longer required for processing purposes, we will promptly delete your data.
• Completion of Requests:Once your data have served their purpose of identifying and addressing bugs, they will be deleted upon the successful completion of your requests.
• Third-Party Providers:In certain cases, third-party services that we engage with may also play a role in the storage and deletion of your data.

4. Sharing of Data

The Betterbugs Chrome Extension offers you the capability to share your captured bug-related data with others through a secure and unique link. This link is generated using cryptographic methods, ensuring its security. Consequently, access to the shared data is restricted to individuals who possess the link.

However, it is important to be aware that when you opt to share information publicly, the content associated with the shared link may be accessible to anyone possessing the link. In the event that the link is inadvertently shared with an unintended third party, that third party would have the ability to access the corresponding session's content.

We are committed to maintaining the privacy and security of your data, and we encourage you to exercise caution when sharing links to your sessions to prevent unauthorised access.

For any questions or clarifications regarding data storage, deletion, or sharing, please feel free to reach out to us at support@betterbugs.io.

5. User Consent

By installing and using the Extension, you grant explicit permission for the collection, processing, and storage of the captured data as outlined in this Privacy Policy.

6. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

7. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at support@betterbugs.io.

Thank you for choosing Betterbugs. We are dedicated to providing you with a reliable and secure bug-capturing experience.