Why Traditional QA Trackers Fail and How BetterBugs.io Fixes It

Nishil Patel

Nishil Patel

Mar 11, 2025

5 min read

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Why Traditional QA Trackers Fail and How BetterBugs.io Fixes It

In this article, we’ve covered why solely using QA trackers might not be the best way to manage your QA activities and how BetterBugs.io can help address the issues you might face while using QA trackers.

Table of Contents

1.

Introduction

2.

Why Solely Relying on QA Trackers Doesn’t Always Work

3.

Why Traditional QA Trackers Fail and How BetterBugs.io Fixes It

4.

FAQs

Introduction

Have you ever wondered why using QA trackers for software sometimes feels like making your way through a complex information maze with no clear exit? Sure, traditional trackers do promise organization by housing all your project updates, workflow timelines, and details. But you still find bugs slipping past your QA tracking processes, and you are stuck in the whirlwind of frivolous details, missing data, and limited context. Add to that the endless email chains and misaligned priorities, and you’re left wondering: Is this the best we can do?

Why Solely Relying on QA Trackers Doesn’t Always Work

To ensure product quality, using traditional QA trackers may seem like a well-rounded solution on paper. However, that’s not usually the case. In fact, they cover a third of all quality assurance (QA) processes at best. And the other two parts are typically handled by bug capturing and bug reporting tools and processes. 

Before we cover the key reasons behind why traditional QA trackers fail when used as sole tools for the trade, let’s get a quick overview comparing the different areas covered by these three in a complete QA cycle.

QA Tracking vs Bug Capturing vs Bug Reporting

AspectQA TrackingBug CapturingBug Reporting
Primary FunctionQA lifecycle management, test case design, bug tracking, bug lifecycle management, workflow automationCapturing detailed bug information with rich media (screenshots, videos), metadata, and system informationFormal documentation and sharing of software defects identified for debugging
ScopeEnd-to-end QA process, including requirements traceability with RTM, test planning, execution, and defect managementImmediate capturing of issue context and environment during discoveryClear and actionable description of a single defect
Data CollectedTest cases, test suites, bug reports, test results, requirements, user stories, QA metrics (e.g., average bugs per test, cost per bug fix, average time to test a bug fix, number of test runs)Screenshots, screen recordings, console logs, network logs, browser/device details, user actions, session recordings, error messages, and system statesBug title, detailed description, steps to reproduce, expected vs. actual results, severity, priority, assigned developer, attachments (logs, annotated screenshots), and environment details
Execution Stage(s)Used throughout the SDLCOccurs in real-time during bug discovery, often triggered by user actions, code errors, or system eventsOccurs immediately or shortly after a bug is identified, typically during testing or user feedback
EmphasisProcess control, workflow management, traceability, reporting, and QA overallImmediate and detailed data capture, context preservation, and developer-friendly information sharingClarity, conciseness, reproducibility, and actionable information for debugging sessions
PurposeManage the QA process, track project quality, identify trends, and make decisions as per the progressProvide developers with the necessary context and information to reproduce and fix bugsEnsure that developers understand the issue, can reproduce it, and resolve it at the earliest or based on priority levels
TraceabilityStrong traceability between requirements, test cases, and defectsLimited traceability, focused on bug contextTraceability depends on integration with a QA tracker

Why Traditional QA Trackers Fail and How BetterBugs.io Fixes It

Using QA trackers isn’t inherently a bad choice for managing your QA activities. However, there are some key challenges that they largely fail to address, which BetterBugs.io can help fix:

Cumbersome Data Entry and Issue Documentation Process

With traditional QA trackers, you often have to spend too much time adding information manually. While this may be the most preferred way to share information with other team members when managing software, for bug tracking and reporting activities, the manual processes quickly snowball to become super cumbersome and tiring, often leading to inadvertent misses while sharing critical information during quality processes. 

Also ReadTop 10 Bug Tracking Tools

How BetterBugs.io Fixes It

The BetterBugs.io Chrome extension enables you to quickly document and share quality issues bundled with all the necessary details developers need for QA tracking, bug tracking, and debugging activities. It works just like an automation layer for documenting and reporting issues, which allows you to share information with just a few clicks. Manual copy-pasting is not required, making the process up to 10 times faster.

With every document report, you get:

  • Issue screenshots (croppedvisible, or full page), video captures, or a 2-min session Rewind video at any time (to capture and document issues that just happened)
  • Details added by the reporter (Bug Details, Description—manual or AI steps to reproduce issues, Attachments, Priority levels, etc
  • Technical details (environment details, console logs, warnings, navigation steps, custom metadata, network requests, error logs, application local storage info, and others)
  • Backend logs (with Sentry integration)
  • And many others.

Document issues with just a few clicks in BetterBugs

Plus, you can seamlessly integrate it with your favorite QA and issue trackers (JiraClickUpAsanaLinearGitHub, and others) to share the reports directly to the respective project and dashboards using a link so others can access the complete report. This takes your QA tracking activities to the next level.

Document Issues with One Click and Instantly Share to QA Trackers

Everyone May Not Use the Tool The Same Way

Different team members might use a particular tracker(s) differently. Plus, the usage patterns and skill levels might also vary as per their roles (developersQAproject managerssupport teamsstakeholders). As a result, you might see some team members quickly logging minimal details while others provide extensive context. This inconsistent use leads to non-standardized data and process flows, which can disrupt collaboration efforts, ultimately putting a strain on your QA efforts.

Also ReadHow to Write Bug Reports for Developers

How BetterBugs.io Fixes It

BetterBugs.io is a lightweight, intuitive, and easy-to-adopt tool with zero learning curve. Meaning? Both tech-savvy and non-technical members can effortlessly use it equally to share the same level of details. It’s just a matter of a few clicks, and you’re good to share a comprehensive report, every time. Here’s how:

Steps to get started

BetterBugs-Steps-to-Get-Started

  1. Download the BetterBugs.io extension from the Chrome Web Store
  2. Capture a screenshot or a video
  3. Enter relevant details for the bug
  4. Upload the report 
  5. Share the report link with others

Everything else (technical and devtools details) is auto-captured and attached to the report.

Information Silos Scattered Across Multiple Tools

It's common for companies to work with several tools for managing QA processes (QA trackers, bug reporting tools, bug capturing tools, project management tools, and issue trackers). Different tools provide different or platform-specific fields for entering information. This forces you to frequently juggle platforms and consolidate data manually for overall QA. And solely using QA trackers does not cut it

How BetterBugs.io Fixes It

BetterBugs.io enables you to share information to multiple project management tools right from your browser itself. 

Share reports to your project tool workspaces right from your Chrome browser

Once you connect it with PM tools, you can send reports to their respective workspaces with the specified template from them. Again, no manual copy-pasting is required. And this allows it to be a perfect fit for development and QA activities in software (debugging, bug tracking, bug reporting, documenting UI issues, creating support tickets, beta testingbug bash events, QA overall).

Limited Contextual Information

For information exchange, sharing, and debugging, you usually have to document issues in text format, which might miss important visual and interdependent context. This might not be able to present the complete picture of a bug or issue scenario for the complete context. This poses a risk of overlooking the complete environment and sequence that led to the bug, making it harder to diagnose what went wrong and retrace steps to get to the root cause.

How BetterBugs.io Fixes It

With BetterBugs.io, you can:

Get Visual Proofs and Not Just Text

Using BetterBugs, you can take screenshots or capture videos and annotate or highlight areas to share everything with all the context required. 

Get visual Proofs and not just text with BetterBugs.io

Complete Context and Clarity with Personalized Video Messages

It comes with webcam and mic support for you to add video messages to your bug reports. This prevents you from resorting to lengthy email chains to gather missing context. Plus, you can ensure that critical information doesn’t get lost or misinterpreted.

BetterBugs Webcam and Mic Support

Include Attachments

You can easily add upto five attachments (Supported Types: DOC, Excel, PDF, Txt, Image) to the report so that you don’t have to share them separately each time for every report you create.

Include Attachments

AI Debugger for Smart Debugging

BetterBugs comes bundled with an AI debugger for getting issue reproduction steps within seconds. With this, you get smart error analysis for speedy debugging sessions.

AI-Debugger-For-Smart-Debugging

FAQs

Bug tracking tools are software applications used to record, manage, and track software defects during the testing process. Such tools facilitate the reporting, assignment, and resolution of bugs, providing a central platform for defect management. Popular bug tracking tools include Jira, Linear, BetterBugs, Azure DevOps, GitHub, and GitLab.

Written by

Nishil Patel | CEO & Founder

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Nishil is a successful serial entrepreneur. He has more than a decade of experience in the software industry. He advocates for a culture of excellence in every software product.

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Meet the Author: Nishil Patel, CEO, and Co-founder of BetterBugs. With a passion for innovation and a mission to improve software quality.

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